Why you should never put Shopify return labels in the box

vijay kumar
3 min readNov 15, 2023
Photo by Mediamodifier on Unsplash

Why you should never put Shopify return labels in the box

As an online store owner, you’re likely familiar with Shopify’s return policy. If a customer is unhappy with their purchase, they can initiate a return and receive a refund. In order to streamline the returns process, Shopify provides customers with pre-printed return labels to affix to the outside of the returned package.

However, there is one big downside to using these labels: they often end up sticking out of the box and becoming damaged in transit. This can lead to delays in processing the return and issuing a refund. There are several ways to avoid this problem, so read on for tips on how best to handle returns using Shopify’s pre-printed labels.

1. When you put a Shopify return label in the box, it signals to the buyer that they need to return the item to Shopify

Customers who need to return an item can do so quickly and easily by using a Shopify return label. Simply affix the label to the box and drop it off at the nearest post office. The buyer will then need to return the item to Shopify.

The return label streamlines the return process and provides excellent customer service. By using a return label, you can be sure that the buyer knows exactly where to send the item and that it will arrive safely. Returns can be a hassle, but with Shopify return labels, they don’t have to be.

2. If the buyer doesn’t have a Shopify account, they’ll have to create one in order to print out a return label

Creating a return label doesn’t have to be complicated. If the buyer doesn’t have a Shopify account, they can easily create one in order to print out a return label. All they need is an email address and a password. Once they’re logged in, they can click on the “Orders” tab and select the order they need to return. Then, they can click on the “Create Return Label” button and follow the instructions. It’s that simple! Creating a return label takes just a few minutes and it’s a great way to make sure that buyers are happy with their purchase.

3. The buyer may not want to go through the hassle of creating a new account and returning the item, so they may just decide to keep the product

Creating an account on a website should be a simple and easy process for the customer. If it is not, the customer may become frustrated and decide not to buy the product. The customer may also decide to return the product if they are not satisfied with it. If the website does not have an easy return policy, the customer may not want to go through the hassle of returning the product and will just keep it. Customer satisfaction is important, so the website should make sure that creating an account and returning products is easy for the customer.

4. If you put your own return address on the package instead of a Shopify return label, it’ll be easier for the buyer to process a return

Whenever possible, include your own return label on the package instead of a Shopify return label. This will make it easier for the buyer to process the return, as they will not have to find the correct return address themselves. In addition, including your own return label will help to ensure that the package is returned to the correct address.

If you use a Shopify return label, there is a chance that the package could be sent back to the wrong address, which could cause delays in processing the return. Overall, it is always best to include your own return label when shipping a package. By taking this simple step, you can save yourself and the buyer a lot of time and hassle.

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Although it may seem like an easy solution to not having to worry about creating and affixing your own shopify return labels, putting them in the box can actually lead to more problems for you and your customers. Make sure that you are following best practices mentioned above when it comes to returns so that everyone is happy with the process.

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